Researchers Predict Significant Growth for Operation & Business Support System Market in the Near Future

Operation support systems (OSS) and business support systems (BSS) are process supporting back office activities as well as the ones taking place while interacting with customers over network. OSS enables managing faults, configuration, and security of the network, whereas BSS manages rating, billing, revenue assurance, business intelligence, product and fraud management, and customer management. With the increasing adoption of Big Data, M2M, and virtualization by network operators, the demand for network management services has increased tremendously, thus leading to growth of operation & business support systems market.

Drivers & Restraints

The growth of the worldwide market for OSS & BSS is being majorly influenced by the following factors:

  • Cost-effective business process for gaining competitive edge in the industry
  • Support standards framed by communication service providers and government

Moreover, increasing adoption of Big Data, M2M, and virtualization and transition to next-generation network is expected to create an array of growth opportunities for this market over the coming years. However, lack of highly proficient specialists by new telecom operators for managing OSS/BSS functions and gap between order activation and processing which dissatisfies the customers may hamper the growth of this market. Moreover, difficulty in deploying OSS/BSS solutions in traditional systems and dynamic nature of businesses in telecom sector stand as major challenges for the market growth.

Market Scenario

The global operation support system and business support system market which was valued at USD 23.95 Billion in 2015 is expected to reach USD 42.81 Billion by 2020, growing at a CAGR of 12.3 %. Geographically, the North American market is the largest, followed by Europe, owing to growth in the market for service assurance solution and increased 3G/4G deployments.

Based on OSS solutions, network planning & design dominates the market, currently, thanks to its increasing adoption rate and capability to meet the requirements of the subscriber as well as the operator. On the basis of BSS solution, customer management is expected to dominate the market since the organizations are now looking forward to enhance customer satisfaction and loyalty. Among end-users, telecom enterprise segment

The major companies competing in the global market for operation & business support system include Amdocs, Accenture, Hewlett-Packard (HP), IBM, Oracle Corporation, TCS, Ericsson, Tech Mahindra, Huawei Technology, and Nokia Networks among others.

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Research Scope

The analysis and forecasts for the global operation & business support system market has been done on the basis of following segmentation:

  • Solution: OSS Solution, BSS Solution
  • OSS Solution: Network Planning & Design, Service Delivery, Service Assurance, Service Fulfilment, Customer Care, Others
  • BSS Solution: Customer Management, Product/Service Management, Revenue Management, Order Management, Others
  • End-User: Telecom Enterprises, BFSI, Retail, Government, Manufacturing, Others
  • Region: North America, Europe, Asia-Pacific, Middle East & Africa, Latin America

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