Chatbot Market Growth Projected at $15.5 Billion by 2028
According to MarketsandMarkets™, the chatbot market size is projected to reach USD 15.5 billion by 2028, growing from USD 5.4 billion in 2023 at a CAGR of 23.3% during the forecast years.
Contact Centers to hold the largest market share during the forecast period
Chatbots can be valuable to contact centers as they can handle many routine customer inquiries and free up human agents...
Chatbot Market Growth to Hit $15.5 Billion by 2028
The global chatbot market is estimated to grow from USD 5.4 billion in 2023 to USD 15.5 billion by 2028, at a CAGR of 23.3% during the forecast period.
With the advent of generative models in chatbots, enterprises can now provide fast assistance to customers 24/7 while managing large volumes of customers and delivering immersive user experiences. Moreover, Chatbots can handle a large volume of...